RETURNS

If you are not satisfied with your purchase, then you can return your item within 14 calendar days of receiving your order by following the returns process below:

Any items purchased on SALE from our website are non-returnable/non-refundable. Customers are notified at the time of purchase that these items are non-returnable/non-refundable.

Please contact us at contact@cafegitane.fr quoting your order number for instruction on how to return your item.

The item you wish to return must be unused and in the exact same condition that you received it in and with the Café Gitane Paris authenticity tag attached. It must also be in the original pouch and box provided. Items that appear worn or used will not be refunded and returned to the customer. Please note we do not accept returns on earrings due to hygiene.

Our policy lasts 14 calendar days. The purchased item you wish to return must be received by us within 14 calendar days of receiving your order. No refund will be accepted under any circumstances after that timeframe.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will receive a voucher for the value of the purchased item to be used within the next six months.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.

We cannot repair damage to any items that exceed 1 month from purchase. Any damage incurred by the customer from misuse cannot be repaired.

Tarnishing or discoloration due to chemical contact is not a fault. Please see our care instructions on how to avoid this.

All products are covered by our standard 1-month warranty to cover any manufacturing defects. Please note the warranty is void if any damage is incurred by the customer, including any damage caused by perfumes, bleaching, heat exposure and general wear and tear.

Any lost items cannot be replaced or refunded.

International Returns: Please ensure that you state you are “returning to seller” in the reason for export field on your postage label. You must also state that the item is of no retail value, as we cannot accept customs charges to receive your return. We strongly recommend using a tracked and shipped service for return, as we cannot refund/exchange items that don’t reach us safely. All shipping costs are the responsibility of the customer. Please note we do NOT refund international customs taxes and sales charges.

If returning a faulty item that is within the 14-day returns period, we will cover return postage if agreed beforehand and is deemed faulty upon inspection when it has arrived to us, but we cannot pay more than £8 for return postage at any one time, if the cost for return is over £8 the customer is liable for the extra charge.

If you would like to exchange one item for another, you must first return the original item and then place a new order. You will receive a voucher after the initial purchase has been returned in accordance with our usual returns policy.  

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@cafegitane.fr

You do not have any right to (a) cancel your Contract for supply of, and/or (b) refund and/or (c) exchange any Product/s that have been engraved or otherwise made to your bespoke specifications (unless such Product/s were damaged, defective or faulty when delivered to you or have been incorrectly delivered).